Frequently Asked Questions

We have answered a few of our more commonly asked questions here

 

If we haven't covered your query and you would like to ask us a question, please email us with your query and we will get back to you as soon as possible!

Are your necklaces safe for children to wear?

No. Little Teethers UK jewellery items are not toys. They are ONLY TO BE WORN BY ADULTS and never by children. Our necklaces are designed to be worn around an adults neck and for safety have a breakaway clasp which will pop open with pressure.

Our jewellery is never to be given to a child to play with either under supervision or on their own as it poses a strangulation risk.
Please ensure that you are regularly checking your purchases for any signs of wear and tear to ensure safety of use. Discard after any signs of damage.

What is the best way for me to clean my teething products?

We find the best way to do this is with warm, soapy water with a non-abrasive cleaning aid and then leave to air dry.

If you teething necklace or teething toy has any wooden parts, do not submerge these parts in water. We recommend wiping down with a damp cloth or cleaning wipe. Submerging it in water will cause the wood to weaken and may become cracked or damaged. We recommend treating any wooden parts with a non-toxic oil such as organic coconut oil such as Kokoso baby oil which we also stock or a similar oil such as olive oil.

Can I put my teething toys in the fridge or freezer?

If your product is entirely silicone, yes! This is safe to do so and can help provide cooling relief for sore teeth and gums.

If your product contains wooden parts, no! placing these in the fridge or freezer will cause the wood to become damaged which can lead to cracks in the wood.

 

Can I create a custom order?

Yes, absolutely! Custom designs are a favourite part of what we do! Please send a message or email to discuss what you would like. We can create your perfect teething accessory and will send photos over before you purchase to make sure you are happy with the final product.

Do you ship internationally?

At this time we only ship within the United Kingdom.

 

How can I pay for my order?

You can pay via Paypal, please follow the link in the shopping cart. If you have any issues please pop me a message via the chat or via email at littleteethersuk@gmail.com

 

What is your return policy?

Little Teethers aim to provide high quality products, however if you are not fully satisfied and under exceptional circumstances we will accept returns.

In the unlikely event that there is a fault or defect with your purchase upon delivery, we will replace or reimburse.

 

Please note the jewellery and teething products must not have been used and are sent back in the original packaging, preferably unopened. Please be aware that returns are at your own cost.

 

We regret that products that have been custom made are NON REFUDABLE, unless they do not meet the pre-agreed specifications at the time the order is placed.

 

When will I receive my order?

We aim to send all orders out within 5-7 days. Currently orders are being sent out no laters than 2 days after your order is placed. Little Teethers UK are currently posting via Royal Mail (unless your item is over a certain weight) using their Click and Drop service. We have found this to be the best and safest way of sending your parcels, whilst limiting contact as much as possible during the Covid-19 Pandemic.

 

What safety measures are undertaken to ensure the safety of your products?

Please refer to our Care and Safety page for more information on how we test our products so they are safe for you and your little teethers.

FREE DELIVERY ON ORDERS OVER £35!

littleteethersuk@gmail.com  -  Shoreham-by-Sea, West Sussex, U.K.

  • Amazon
  • Facebook
  • Instagram

All information & photographs property of Little Teethers UK Est.2017

0